CONDITION OF RETURN & EXCHANGE POLICY
We accept return for exchange of defective or incorrect item. Condition of return due to item defect or any mistake from our side such as wrong size. design or quantity received.
We also accept return for size exchange if you have bought wrong colour, size or design, you can return and exchange the order within 7 days from receiving the items (subject to stock availability).
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
Return for exchange must be made within 7 days of the receipt of your order.
RETURN PROCESS
First of all, notify us by contacting our team sales, or Heetamputeh.co help support directly and provide us with your order number, proof of postage such as tracking number and attach a photo showing the issue. If we believe the issue only minor defect, We can advise on how the issue can be resolved via online.
For the return process, we can only process on sending you new item after we receive the tracking number by customer showing that the item is already postage for return.
Please take note. the shipping charge will not be covered by us for the exchange colour, size or design. We only covered shipping charge due to a defective or incorrect item or any mistake from our side.
